I had my tank pumped out last week.  Is it possible that it's full already?

Not only is it possible, it's necessary.  Septic tanks are designed to operate full for proper water/solid separation.  When the level in your tank rises and reaches the outflow pipe, liquids continue through the pipes out to the absorption area.

How often should I get my tank/cesspool pumped out?

The number of years between pumpings can vary depending on several factors.  Some of these factors include: the size of the tank/cesspool, the number of people living in the home and an increased usage of household chemicals (such as disinfectants, bleaches, drain openers, etc.).  In-home businesses such as daycares or beauty salons should be pumped more often than a typical residential system.  We will be happy to work out a pumping schedule to best suit your family's needs.

Is there anything I can put in my tank to avoid pumping?

No.  Some of the material in your septic tank is not biodegradable.  This material must be pumped out.

My system backed up recently for the first time in many years.  Why should I start maintaining it now?

Even though broken pipes may have caused the backup, tree roots intruding into your lines or some other obstruction, it is possible that this backup is the first sign of system failure.

The drainage in my house seems to be sluggish and sometimes temporarily backs up.  I also sometimes have a foul odor and mushy ground in my backyard.  Are these signs of septic system failure?

These may or may not be signs of a deteriorating septic system.  Have a septic specialist evaluate the symptoms immediately.

Why did my tank have to be pumped through the manhole access and not through the white pipes sticking up in my yard?

The white pipes in your yard are called Inlet and/or Outlet Inspection Ports.  Pumping out of these ports could damage or completely knock off your baffles located in these ports.  Your baffles are a very important part of your septic tank.  Also by pumping through these inspection ports it does not allow a thorough inspection of the tank or complete removal of sludge on the sides/bottom of the tank.

Why is backflushing so important when pumping my tank?

Backflushing is the only way to stir up the sludge matter on the bottom of the tank.  This sludge is why you need to have your septic tank cleaned.  Backflushing liquefies the sludge so we can pump it out completely.

Where can I find the manhole access lid?

Because manufacturing and installations vary, please call the office and we will help you locate it.

How can I pay for my bill?

You have several options.  You may pay the driver at time of service with cash or check.  We offer 15-day invoicing for your convenience (late fees apply if payment is not received within 15 days) or you can call our office and pay with Visa, MasterCard, Discover or American Express over the phone.